Contents
- 1. Preamble and scope of application
- 2. Seller identification
- 3. Subject matter of the contract
- 4. Product availability
- 5. Prices and commercial information
- 6. Purchasing process
- 7. Conclusion of the contract
- 8. Payment methods
- 9. Invoicing and tax identification
- 10. Shipping and delivery
- 11. Right of withdrawal and return policy
- 12. Legal warranty of conformity
- 13. Post-sales repair service
- 14. Customer service
- 15. Customer reviews
- 16. Intellectual property
- 17. Limitation of liability
- 18. Personal data protection
- 19. Newsletter and commercial communications
- 20. Applicable law and jurisdiction
- 21. Amendments to the general terms
- 22. Contacts
1. Preamble and scope of application
These General Terms and Conditions of Sale govern the sale of products available on the Carlo Esposito e-commerce website and form an integral part of every purchase contract concluded through the site.
The purchase of products is reserved exclusively for adult consumers and individuals acting for purposes unrelated to any entrepreneurial, commercial, craft, or professional activity they may carry out.
By placing an order, the customer declares to have read and accepted these General Terms and Conditions of Sale.
2. Seller identification
The seller is Enjoy Italia s.r.l., with registered office in Via Melito, 9 - 83029 Solofra (AV), Italy, VAT No. 02846010649, Tax Code 02846010649, and REA: AV - 187311.
For any information, assistance, or communication regarding purchases, customer service can be contacted at the details provided in Section 22 of these Terms.
3. Subject matter of the contract
The contract covers the sale of leather goods and any other items available on the site at the time the order is placed.
The essential characteristics of each product are described in the relative product sheet. Product images are for illustrative purposes only and may differ slightly from the actual product, also due to the settings of the display device used.
4. Product availability
Product availability displayed on the site is updated periodically. In the event that an ordered product becomes unavailable, the customer will be informed promptly and may choose whether to wait for stock replenishment, substitute the item with an equivalent product (where available), or receive a full refund of any amount already paid.
5. Prices and commercial information
All product prices are expressed in Euros (€) and, unless stated otherwise, include applicable VAT.
The price applied to the order is the one displayed on the website at the moment the purchase is completed. Any promotions, discounts, or special offers are valid exclusively for the period and under the conditions specified on the site.
Shipping costs, where applicable, are clearly indicated during the checkout process before the order is finalized.
6. Purchasing process
To place an order, the customer selects the desired product, adds it to the shopping cart, and completes the checkout procedure by following the instructions provided on the website.
Before final submission, the customer can review and modify the entered data and check the order summary, including products, quantities, prices, shipping costs (if applicable), and selected payment method.
7. Conclusion of the contract
The order submitted by the customer constitutes a purchase offer. The contract is considered concluded when the seller sends an order confirmation email to the address provided by the customer during checkout.
The order confirmation summarizes the main details of the purchase and should be retained by the customer via the confirmation email received.
8. Payment methods
The customer may complete payment using any of the methods available on the site at checkout.
8.1 Payment cards
Card payments are processed securely through the payment system available on the site. Card details are handled directly by the payment service provider in accordance with applicable security protocols.
8.2 PayPal
Payments via PayPal can be made according to the terms and conditions set forth by the service.
8.3 Scalapay
Where available, the customer may choose Scalapay as a payment option, subject to the terms and conditions provided by the service.
8.4 Advance bank transfer
Where available, bank transfer payments must be executed following the instructions provided at checkout. The order will be processed once the credit of the due amount is verified.
8.5 Cash on delivery
Where available, cash on delivery payment can be selected under the terms and any additional fees indicated during the purchasing process.
9. Invoicing and tax identification
The customer may request an invoice by providing the necessary tax details during checkout or following the instructions indicated by the seller.
The customer is responsible for the accuracy and completeness of the data provided for invoicing purposes.
10. Shipping and delivery
10.1 Domestic shipping (Italy)
Shipments within Italy are handled by express courier. Delivery generally occurs within 24/48 hours from dispatch, excluding delays attributable to the courier, peak volume periods, or force majeure events beyond the seller's control.
10.2 International shipping
Shipments to European and American destinations are carried out via international delivery services. Estimated delivery times are generally around 7 business days, subject to potential delays related to transit, customs clearance, or circumstances outside the seller's control.
10.3 Customs duties and charges
For deliveries to non-EU countries, customs duties, import taxes, administrative fees, or other charges mandated by the destination country's regulations may apply. Unless stated otherwise, these costs are the sole responsibility of the recipient.
10.4 Delivery verification
Upon receiving the parcel, the customer is invited to inspect the packaging integrity. In case of visible damage or irregularities, it is advisable to notify the courier immediately and contact customer service promptly.
10.5 Failed delivery
In the event of failed delivery due to recipient absence, incorrect address, or other reasons attributable to the customer, additional re-delivery costs may apply.
11. Right of withdrawal and return policy
Carlo Esposito grants customers the statutory right of withdrawal provided by current legislation and, in addition, offers a 30-day commercial return policy in accordance with the terms outlined in this section.
It is important to distinguish between the legal right of withdrawal (allowing the consumer to formally notify their decision to cancel the purchase contract) and the physical return of the item (which consists of shipping or delivering the product back to the seller).
11.1 Consumer right of withdrawal
The consumer has the right to withdraw from an online purchase contract without giving any reason within 14 days from the date they (or a designated third party) take physical possession of the product, subject to statutory exceptions.
To exercise the right of withdrawal, the customer must notify the seller of their decision within the stated timeframe using the procedure outlined in Section 11.2.
The withdrawal notification and the subsequent physical return of the item are two separate steps. After notifying withdrawal, the customer must return the product according to the terms and instructions set out herein.
11.2 How to communicate withdrawal or request a return
To formally communicate the decision to withdraw from the contract or to request a return under the 30-day commercial policy, the customer can use the dedicated online form.
The request must contain all details necessary to identify the order and the product to be returned.
To exercise the statutory right of withdrawal, an explicit statement sent within the legal deadline is sufficient. Using the online form serves as a convenient submission method and does not preclude exercising the right through any other clear, unequivocal statement sent to the seller.
Requesting a return is distinct from the physical shipment of the product: after notifying withdrawal or submitting a return request, the customer must follow the instructions in the subsequent sections to ship the item back.
11.3 30-day commercial return policy
In addition to the statutory right of withdrawal, Carlo Esposito offers an extended 30-day commercial return policy from the date of product delivery.
This commercial policy allows customers to request a return beyond the standard 14-day legal timeframe, provided the request is submitted within the extended 30-day window and meets all applicable conditions.
The 30-day commercial period does not alter or limit the statutory right of withdrawal. Specific terms applicable to returns requested after the initial 14 days, including refund methods or alternative options offered to the customer, are governed by the seller's commercial policy.
11.4 Physical product return
After communicating withdrawal or requesting a return, the customer must physically return the product according to applicable regulations and return policy guidelines.
In the case of statutory withdrawal, the product must be shipped back without undue delay and in any event within 14 days from the date on which withdrawal was communicated. For returns requested under the 30-day commercial policy, the customer must follow the specific return instructions provided by customer service.
The item must be returned complete with all accessories, tags, original packaging, and documentation received.
The customer may handle the product only to the extent necessary to establish its nature, characteristics, and functioning. The customer remains liable for any diminished value resulting from handling beyond what is necessary for such verification, in accordance with applicable laws.
Unless instructed otherwise by customer service, returned items must be sent to the following address:
Enjoy Italia S.r.l.
Via Melito, 9
83029 Solofra (AV) – Italy
Before shipping, customers are advised to check all instructions provided by customer service. We recommend using a trackable shipping service and keeping the receipt until the return process is fully completed.
11.5 Return costs
When exercising the statutory right of withdrawal, direct return shipping costs are borne by the customer.
For returns made under the 30-day commercial return policy, shipping fees are governed by the specific terms of that policy and instructions given by customer service.
11.6 Refund
In the event of a valid statutory withdrawal, the seller will refund all payments received from the customer, including standard delivery costs, in accordance with applicable legal provisions.
Refunds will be processed within 7 days of receipt of the item, using the same payment method chosen by the customer for the original transaction, unless otherwise agreed.
The seller may withhold the refund until the returned product is received or until the customer provides proof of return shipping, whichever occurs first, unless the seller has offered to collect the product directly.
For returns processed under the 30-day commercial policy, refunds or agreed alternative solutions will be handled according to the specific commercial policy terms, respecting all mandatory consumer rights.
11.7 Exclusions from the right of withdrawal
The statutory right of withdrawal is excluded in circumstances provided by applicable law, including, where relevant, the supply of custom-made or clearly personalized goods crafted according to customer specifications.
Any exclusion of the statutory right of withdrawal does not affect the customer's legal rights regarding defective or non-compliant products, nor any more favorable commercial conditions explicitly offered by the seller.
12. Legal warranty of conformity
Products sold to consumers are covered by the legal warranty of conformity provided under applicable consumer protection legislation.
12.1 Exclusions
The warranty does not cover defects resulting from improper use, normal wear and tear, accidental damage, failure to follow care instructions, or unauthorized modifications and repairs.
12.2 How to request warranty assistance
To request assistance under warranty, the customer can contact customer support providing the order number, a detailed description of the issue, and photos of the product where relevant.
13. Post-sales repair service
Carlo Esposito Pelletteria may offer, where available, an after-sales repair and maintenance service for select items.
Repair feasibility, estimated turnaround times, and any associated costs are evaluated on a case-by-case basis depending on the item and requested work.
14. Customer service
Our customer service team is available to assist with inquiries concerning orders, shipping, returns, warranties, and product information.
Contact details
Phone & WhatsApp: +39 0825.583998
Email: info@carloespositoofficial.it
15. Customer reviews
Reviews published on the site may be collected through verified systems linking feedback directly to completed purchases, according to the platform's operating procedures.
Customer reviews reflect individual opinions and do not represent formal statements, warranties, or endorsements by the seller.
16. Intellectual property
All contents on the site (including text, photographs, images, logos, graphics, audiovisual materials, and distinctive brand assets) are protected by applicable intellectual property laws and may not be reproduced, distributed, or used without prior written authorization.
17. Limitation of liability
The seller shall not be held liable for delays, service interruptions, or performance failures arising from unforeseen circumstances or events beyond its reasonable control, including but not limited to force majeure, transport disruptions, telecommunications failures, or other non-attributable events.
Mandatory legal liabilities under applicable law remain unaffected.
18. Personal data protection
The processing of personal data belonging to users and customers is conducted in full compliance with applicable data protection regulations (GDPR).
For further details, please review our Privacy Policy and Cookie Policy.
19. Newsletter and commercial communications
Subscription to our newsletter and receipt of commercial communications take place on the basis of user consent, where required by applicable law.
Users may unsubscribe or withdraw consent for marketing communications at any time by following the instructions provided within received messages.
20. Applicable law and jurisdiction
The sales contract is governed by Italian law, without prejudice to mandatory consumer protection rights guaranteed under the customer's jurisdiction.
Any disputes arising out of or related to the contract shall be submitted to the competent jurisdiction determined in accordance with applicable consumer protection laws.
21. Amendments to the general terms
The seller reserves the right to amend or update these General Terms and Conditions of Sale at any time. Revised terms will be published on the site and will apply to orders placed after publication, unless specified otherwise.
22. Contacts
For information, assistance requests, or communications regarding these General Terms and Conditions of Sale:
Phone & WhatsApp: +39 0825.583998
Email: info@carloespositoofficial.it
Last updated: 02/11/2026